Refund Policy

Last updated: September 23, 2026

NexoraXI.store sells digital products and electronic access. This policy explains how we handle refund and access-related requests.

1. Digital products

No physical product is shipped. Because digital access may begin immediately after purchase, refund rights can depend on the product, the circumstances of the request, and mandatory consumer law.

2. If there is a problem with your order

Contact us as soon as possible at da.acostaax@atomicmail.io and include your order number and the email used for purchase. We will investigate missing access, technical problems, duplicate purchases, or other order issues and provide an appropriate remedy where applicable.

3. Digital-content withdrawal rights

Where applicable law gives a consumer a right to withdraw from a digital-content contract, that right may be affected when performance begins before the withdrawal period ends after the consumer has expressly requested immediate performance and acknowledged the applicable legal consequences. Mandatory statutory rights are not excluded by this policy.

4. Duplicate or mistaken purchases

If you accidentally purchase the same product or plan more than once, contact us promptly with the relevant order details. We will review the circumstances and determine the appropriate remedy where permitted.

5. Access or delivery issues

Please check your order confirmation and spam or junk folders first. If access is still missing, contact us so we can verify the order and help resolve the issue.

6. Chargebacks and payment disputes

Please contact us before initiating a payment dispute when possible so we can investigate the issue. This does not restrict any rights available through your payment provider or under applicable law.

7. Contact

da.acostaax@atomicmail.io
+49 15310292928